Shipping & Delivery

The below is a guide outlining the shipping costs per product category. Please note that this may vary. If it does, you will be contacted before proceeding.

Contact us for international shipping at  enquires@eurooptic.com.au

Privacy Policy

Privacy Policy

Returns

Returns Policy

Product Enquiries

If you have any product enquiries, please contact our Customer Service team on +61 (8) 84400 858 or email sales@eurooptic.com.au.

Complaints

If you have any complaints, or if at any time you believe we may have wrongfully disclosed your Personal Information or breached our privacy policy, please contact our Customer Service team on +61 (8) 84400 858 or lodge your complaint in writing to:

28 Orsmond Street, Hindmarsh SA, 5007, Australia

or

Email - complaints@eurooptic.com.au

If you are not satisfied with our response you are entitled to contact the Federal Privacy Commissioner, by phoning 1300 363 992 or writing to the Director of Complaints, Office of the Federal Privacy Commissions, GPO Box 5218, Sydney NSW 1042.

Viewing Orders

To view your orders, follow these steps:

Step 1: Login to your account

Step 2: Go to 'My Account'

Step 3: On the Left-hand side menu, select 'My Orders' and view your orders.

Updating Account Information

To update your account information, follow these steps:

Step 1: Login to your account

Step 2: Go to 'My Account'

Step 3: On the Left-hand side menu, select ‘Account Dashboard’ and update your information